Fees charged by Moonbase for our different features
We charge fees on some of our features, on this page you can get a better understanding of what those are.
For all features that has a cost associated with them, we will add accrued costs to your end-of-month payout invoice. If you have a positive balance from sales, the fees are deducted from that balance, otherwise you will receive an invoice by email to pay any outstanding fees.
Software Licensing
Our licensing fees are heavily usage based, only determined by the number of license validations you perform for your customers each month. There are two possible actions that will count as a license validation:
- Issuing a new license activation to a device (owned or trial)
- Re-validating a previously issued license activation (owned or trial)
If you are using our licensing API directly, the following endpoints cover the two above flows:
POST /api/client/trials/{productId}/requestPOST /api/client/licenses/migratePOST /api/client/licenses/{productId}/requestPOST /api/client/licenses/{productId}/validate
Our free tier includes the first 10.000 validations each month, with a € 5 fee for each 10.000 validations after that. Depending on how you have integrated your software with Moonbase or configured our SDKs, you might never cross this treshold.
Payments
For all payments we perform for you, we take a base flat fee and percentage cut to cover our costs and risk as the merchant of record. This is currently at 5% + €1 per transaction performed. Some additional fees may apply to this base rate for different features utilized.
Payment methods
- +1% for purchases made using non-European credit cards
- +1.5% for purchases made using PayPal
Currencies
- +1% for purchases made using USD instead of EUR
- +2% for purchases made using any other currency than USD or EUR
Miscellaneous
- Refunds: No additional charges are applied for refunds, but be aware that we cannot return the original fees we have charged to you, the merchant. The customer will get back their full amount, and you will be charged the fees originally calculated as part of the purchase.
- Chargebacks: Should a customer dispute a payment made to Moonbase, you will see a €20 flat fee for that dispute process. We will submit as much evidence to win the dispute as we can, in which case you will still get the original payment amount minus the fees.
Example
Consider a sale you make to a customer made in Germany, using PayPal with exclusive tax mode enabled:
| Description | Amount |
|---|---|
| Product price | €100 |
| Tax (19% VAT) | €19 |
| Total | €119 |
| Moonbase fee (5% of total + €1 + 1.5% PayPal) | €7.7 |
| Payout (total - taxes - payment fees) | €92.3 |
Payouts
Based on your service agreement with Moonbase, you will be receiving money from the sales you make, either biweekly or monthly. Depending on the method you choose for receiving money, we have different fees for performing the actual payout:
- Wise: €5 flat fee
- Bank transfer: €5 flat fee
These fees does not include possible fees charged by the banks in between, either for receiving money or any possible currency conversion happening along the way. To learn more about payouts, check out our article on getting paid.
Integrations
Our integrations to other systems like marketing platforms or payment providers are currently free of charge.